We frequently get the question from our users because their Popups seem to appear randomly. Those are some typical sentences we hear repeatedly:
- Help, my Popups appear without me doing anything!
- Why is my Popup displayed when I do not click anywhere?
- Popups magically/randomly appear, even without clicking anywhere.
Does this describe your issue? Read on to see how it’s fixed.
In 99 % of all cases, the problem is caused by accidentally enabling the Exit-Intent trigger. Luckily, it can be fixed with a couple of clicks:
- Open up the Visual Builder to edit the Popup.
- Open the Settings-Modal of the Section (the gear icon)
- Head over to the “Popup” tab.
- Open the section “Behavior“.
- Set the option “Enable Exit Intent” to “NO“.
- Problem solved! Save the page and test the Popup.
But if you could write and implement the custom JS code, you possibly know what to do to disable it.
We’ve seen a case where a (minified) JS file contained outdated code. So, clearing your JS/CSS cache might also solve that issue for you.
Debug custom JS
Look at the far right side of the JS console. There you’ll see the file that triggered the command: