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General Troubleshooting

How to find JS errors

Major parts of our plugins are written in JavaScript. When something is not working as expected, it’s always a good...

Clear Cache: Autoptimize

To clear all cached data, including minified JS and CSS files, hover your mouse over the “Autoptimize” item in the...

Automatic plugin updates are unavailable

If you see the message “Automatic plugin updates are unavailable for this plugin”, please check your license key. This message...

Clear Cache: WP Fastest Cache

When using WP Fastest Cache, hover the “Delete Cache” item in the admin bar at the top. Then click “Delete...

Find the jQuery version of my website

WordPress comes with a pre-installed jQuery version. Sometimes plugins or themes replace that default version of jQuery with a different...

Clear Cache: LiteSpeed Cache

Hover the LiteSpeed icon in the admin toolbar at the top to open the LiteSpeed menu. From there, choose “Purge...

Details for troubleshooting

We are here to help you, in case something does not work as expected. To provide fast and efficient solutions,...

How can I access the JS Console?

Every browser has a JavaScript console. Usually, you can open this console with a simple keyboard shortcut: – Chrome: Press...

How can I search the website source?

First, open your browsers developer tools: – Chrome/Firefox: Press ⌘+⌥+i (on a Mac) or F12 (on Windows). – Alternate: Right-click...